VoIP for Business: Why It Makes Sense
VoIP (Voice over Internet Protocol) phone systems make good sense for small businesses. In fact, recent research states that more than one-third of all businesses are now using a Voice over IP phone system, with the vast majority of those being businesses with less than 50 employees. With VoIP, voice data is sent through an Internet connection in digital form rather than plugging into a traditional phone jack like you would over the public switched telephone network (PSTN).
First introduced commercially in the 1990s, VoIP technology has improved massively since then, and so has its popularity. In the early days, users complained that the sound quality wasn’t as good on VoIP as it was on a landline, but those issues aren’t a concern today.
Voice over IP systems now take advantage of advanced high-definition codecs that have vastly improved the voice quality, making modern VoIP networks sound even better than landline networks. In addition to better sound quality, the cloud is also making VoIP a more viable choice for small businesses. Rather than having to run special wiring and install special equipment, companies that choose a cloud-hosted VoIP phone solution do not need to purchase any equipment or employ an IT staff to install and maintain it.
Cloud VoIP systems distributes with most of the up-front hardware and software and only need a broadband connection to activate. This reduces the amount of capital expenditure required and makes it easy to turn up and deploy.
The advancement of VoIP technology and its relatively cheap and make VoIP an ideal choice for small business but businesses should still do their homework before making any announcement.
Is VoIP Right for You?
Determining if a Voice over IP phone system makes sense for a small business all depends on the quality of its network and its requirements. Most importantly, businesses want to make sure that they have enough upload bandwidth for phone calls they expect to have running concurrently.
In addition, businesses also must ensure that whether they have enough bandwidth to manage the other traffic on the network, and whether or not their firewall and router can prioritize VoIP traffic over regular Internet traffic. If the network can support it, then VoIP is definitely a good option for many businesses.
For businesses where VoIP does makes sense, there are many advantages, including reduction in costs in terms of both maintenance and monthly recurring usage, ease of use and enhanced features that you would traditionally find in an enterprise-level PBX.
Voicemail, virtual receptionists, call forwarding, call recording, on-hold music, voicemail-to-email, conference calling, video conferring, instant messaging, call screening, missed alerts and call logs are the features provided by most VoIP providers just like Clarity Technologies Group – The No.1 VoIP Service Providers in the U.S.
Ease of use
When the landline goes down, diagnosing and fixing the issues are not easy or quick, leaving enterprise employees extremely frustrated. VoIP is very user-friendly, and having the proper network, we have not encountered any significant issues that hinder enterprise ability to communicate with our customers.
Using a cloud-based solution also makes it simple to extend phone lines when new employees are hired. Companies have grown numerous times over the past few years, and each time, it is a simple process to extend phone lines. It just needs to click two buttons on the interface online, the phone could be attached a few days later, plug it into an Ethernet port and you are off and running.
One of the biggest benefits of VoIP, especially for businesses with employees that work remotely or in multiple locations, is that it enables employees to bring their business phone line with them anywhere they go. Most VoIP providers have a mobile application that can be set up to ring when a customer or client calls an employee’s business line. In addition, these applications enable employees to use their business line to make outgoing calls from their smartphones.
VoIP systems allow for business as usual, no matter where their employees are physically sitting. By having a VoIP system, it’s easier to provide a little flexibility to employees while still staying connected.
Cost is another reason why businesses are making the switch to VoIP. Most VoIP providers cost a monthly per-user fee, instead of a fee based on how many minutes everyone in the company spends on the phone. That, along with not having to spend higher amounts of money on special equipment as well as on an IT staff to keep it up and running, can be a cost savings for many small business enterprises.
Some cloud-based solutions are as low cost as $10 to $25 per user, per month. A major benefit of VoIP and Internet telephony is that it prevents the tolls charged by ordinary telephone service. Additionally, all your business phone service, IM/Presence, mobility, videoconferencing service and calling charges including local, long distance and toll free will be consolidated with one VoIP provider.
Clarity is proud to have been providing one premises and Cloud Hosted Telephony to the America’s and the world since 2006. Our clients are worldwide and currently using our unified communications platform. Clarity Technologies Group, LLC surpasses expectations.
Call Clarity at 800-354-4160 today or email us at [email protected]. We are partnered internationally around the globe and we are open seven days a week 8:30 AM to 5:00 PM EST/EDT. https://claritytg.com and https://dotmantech.com.