Virtual Contact Centers Solution

Virtual Contact Centers Solution

It is difficult to determine how can we open, operate, and remain profitable while following Covid-19 SOP’s. Countries across the globe while getting back to normal, many countries or regions such as the UK and the US are opening their businesses after Covid-19. However, they have all been through serious challenges.

Additionally, restaurants, clothing shops, and cafes are bearing the consequences of this with many establishments shutting up for good. However, office-based organizations are able to get back to business without facing the effects of restrictions as strongly with remote working. Even CRM departments such as customer service centers can easily work from home without negatively affecting their productivity.

3CX and Social Distancing Restrictions:

The US government has defined specific guidelines and measures for offices and contact centers to comply with safe working practices and social distancing SOP’s. The steps to be followed are considerable but are not limited to:

  1. Implementing regular handwashing and surface cleaning procedures.
  2. 2 meters distancing between employees.
  3. Limiting the number of employees in spaces.
  4. Staggering arrival and departure times.
  5. Marking entry and exit points.
  6. Individually assigned workstations.
  7. Adjusting office layouts or implementing screens to separate employees.
  8. Avoiding the use of hotdesking.
  9. Avoiding in-person meetings.

To properly comply with the SOP’s, companies will need to invest a significant amount of time and effort to devise a risk assessment and implement these regulations. Contact centers especially those that utilize hotdesking, impose social distancing measures is simply not feasible. 3CX offers the absolute virtual contact center solution with features accessible from anywhere with an internet connection.

Desk-phones:

As an employer, you also have a legal responsibility to protect colleagues and others from risk to their health and safety. In other cases, it is not possible to assign separate workstations to every employee and it’s difficult to keep up with strict cleaning schedules or sanitize absolutely each surface that might be touched. With the probability of infected employees leaving their mark on equipment particularly desk-phones, it would be wise to allow employees to work from home.

With 3CX, users need only their laptop or PC, smartphone, or headset. They can easily access their virtual contact center system, organize calls and chats just as if they were in the office.

Remote Work – How we can do this?

It would be much more complicated, costly, and time-consuming to implement all the SOP’s required to open your office for business. You do not have to do much to allow your employees to start working from home if you’re already using 3CX.

At most, you might need to adjust some user’s permissions so that they can access and use the phone system from an exterior network as well as make sure they have the necessary equipment such as headsets in order to get started. If you are new to 3CX, installation, deployment is easy and can be done in just a day.

Essential features of 3CX virtual contact center solution:

3CX is user-friendly and easily accessible by the user interface. Employees have everything they need to communicate effectively from their laptop / PC, tablet, Android, or iOS smartphone. To look at some of the essential features that make 3CX a perfect virtual contact center solution, follow this link: Five Essential Features for Virtual Contact Center.

Clarity is proud to have been providing on-premises and Cloud Hosted Telephony to America’s and the world since 2006. Our clients are worldwide and currently using our unified communications platform. Clarity Technologies Group, LLC surpasses expectations.

 

Call Clarity at 800-354-4160 today or email us at [email protected]. We are partnered internationally around the globe and we are open seven days a week 8:30 AM to 5:00 PM EST/EDT. https://claritytg.com and https://dotmantech.com.

 

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